Lean Manufacturing principles support continuous improvements to quality and efficiency

bigHead is committed to continuous improvement. Lean Manufacturing is an important part of this commitment. We rigorously analyse data to streamline our operations and reduce waste and inefficiency. This ensures our service to customers is always accurate, responsive and flexible.

 

One way we measure the control and consistency of our weld is the number of bigHeads per million that were shipped with a defective weld. The PPM rates are as follows:

2008	37ppm
2009	0.4ppm
2010	0.3ppm
2011	3.3ppm

—Shirley Longman and Sheila Launder, Production, 9 and 14 years with bigHead